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MailerSpark

Privacy Policy

Last updated: April 2026

MailerSpark ("we," "our," or "us"), operated by Trackepay Fintech, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform and related services.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services:

  • ✓Account Information: Name, email address, phone number, company name, and billing details when you create an account or subscribe to our services.
  • ✓Contact Lists: Email addresses and associated data that you upload or import into your MailerSpark account for the purpose of sending email campaigns.
  • ✓Usage Data: Information about how you interact with our platform, including pages visited, features used, campaign performance metrics, and session duration.
  • ✓Device & Technical Data: IP address, browser type, operating system, device identifiers, and referring URLs.
  • ✓Communication Data: Records of your correspondence with our support team, feedback, and survey responses.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • ✓To provide, maintain, and improve our email marketing platform and services.
  • ✓To process your transactions, manage your subscription, and send you billing-related communications.
  • ✓To personalize your experience and deliver content and features relevant to your interests.
  • ✓To send you important updates about service changes, security alerts, and administrative messages.
  • ✓To monitor and analyze usage trends, troubleshoot technical issues, and enhance platform security.
  • ✓To comply with legal obligations and enforce our Terms & Conditions.

3. Data Sharing

We do not sell your personal information. We may share your data in the following circumstances:

  • ✓Service Providers: We work with trusted third-party vendors who assist us in operating our platform, processing payments, and delivering emails. These providers are contractually obligated to protect your data.
  • ✓Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request.
  • ✓Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • ✓With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, understand how you use our services, and improve performance. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookies Policy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymize your data within 90 days, unless we are required to retain it for legal, regulatory, or legitimate business purposes. Campaign analytics and aggregated usage data may be retained in anonymized form indefinitely.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • ✓Access: Request a copy of the personal data we hold about you.
  • ✓Rectification: Request correction of any inaccurate or incomplete data.
  • ✓Erasure: Request deletion of your personal data, subject to legal retention requirements.
  • ✓Data Portability: Request your data in a structured, machine-readable format.
  • ✓Objection: Object to the processing of your data for certain purposes, including direct marketing.
  • ✓Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: